Refund policy

Refund & Return Policy

Last updated: April 8, 2026

At backyardDepot, we stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:

  • In its original, unused condition
  • In the original packaging with all accessories, parts, and documentation included
  • Free from damage caused by misuse, improper assembly, or neglect

Non-Returnable Items

The following items cannot be returned:

  • Items returned more than 30 days after delivery
  • Products that have been assembled, installed, or used
  • Items damaged due to customer misuse or improper handling
  • Custom or special-order products
  • Items marked as final sale

How to Initiate a Return

To start a return, please contact our support team before shipping anything back:

  • Email: kevinraymond822@gmail.com
  • Phone: +1 (626) 718-9073
  • Hours: Monday–Friday, 9AM–5PM EST

Please include your order number and reason for return. Our team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not ship items back without an RMA — unauthorized returns will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, item arrived damaged or defective). We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Restocking Fee

All approved returns are subject to a 20% restocking fee deducted from your refund. This fee covers the cost of inspecting, repackaging, and returning items to sellable inventory. The restocking fee does not apply if the return is due to our error (wrong item shipped, item arrived damaged or defective).

Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 business days, minus the 20% restocking fee. Please note that your bank or card issuer may take additional time to post the refund.

Damaged or Defective Items

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping.

Cancellations

Orders can be cancelled free of charge if they have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled and must go through our standard return process. To request a cancellation, contact us immediately at kevinraymond822@gmail.com.

Contact Us

If you have any questions about our return policy, please reach out:

backyardDepot
1013 S 14th St
Harrisburg Pennsylvania 17104
United States
kevinraymond822@gmail.com
+1 (626) 718-9073